Outline your request.
The Fairphone 1 model is visible on the back of the phone, behind the battery, on the silver sticker.
If the order went through our webshop (https://shop.fairphone.com).
The order number can be found on the original product invoice.
Help us helping you faster by being more precise about your product request.
Help us helping you faster by being more precise about your order request.
For a Fairphone 1, please enter the serial number: https://fairphone.zendesk.com/hc/en-us/articles/202274199. For a Fairphone 2, please enter the IMEI1: https://fairphone.zendesk.com/hc/en-us/articles/209635123.
For a Fairphone 1 battery or a Fairphone 2 module, please enter the unique identifier (serial number): https://fairphone.zendesk.com/hc/en-us/articles/209635123.
Or call us: Monday to Friday 9:30 - 17:30 at +31 (0)20-788 4400.