Make sure your confirmation mail with the gift card didn’t end up in your spam folder.
If you can not see the gift card in your email, please enable images to show in your email client via the settings.
If you can't enter your account via My account, contact us so we can verify if your account mail address is correct. Fairphone does not send out physical gift cards. Gift cards are sent via email to either the customer with a printable template or to the recipient.