Log in to the Fairphone shop to check the status of your order.
Pending status means that your payment is not yet complete and your order has not yet been processed for shipping. You can still change the delivery address (within the same country) or cancel your order.
Awaiting payment status means that we haven't successfully received your payment. If this is not in order, contact Customer support. You are still able to cancel your order yourself if needed.
Processing status means your payment has been finalized and your order is ready to be shipped. You cannot cancel or change your order yourself anymore: please contact us to do this for you. You can change your shipping address yourself within the same country.
Complete status means your order is on its way to you or your order has already arrived.
Cancelled status means your order has been cancelled and can not be uncancelled. This could be due to several reasons, most often due to payment problems. If you canceled yourself but already paid for the order, contact us for we need to refund your payment manually.