Sign In Sign Out

Troubleshooting issues with your bank transfer

This article is also available in Deutsch, Français and Nederlands.

 

ln this article we would like to clarify how Fairphone works with bank transfers and help you troubleshoot them.

  • The payment instructions are sent by our payment partner Buckaroo to your email account. If you cannot find the payment instructions, please be sure to first check your SPAM folder - you can search for the email subject “Buckaroo Online Payment Services”.
  • Buckaroo does not handle payments in other currencies than euro

Due to the new SEPA payment regulations our partner Buckaroo has set up accounts in local banks for several countries, the following banks you could find in your instructions:

IMPORTANT: Never send your payment before receiving the instructions and including your payment reference in the transfer! If you do this we cannot link your payment to your order.

Bank

Location

IBAN starts with:

WGZ (Westdeutsche Genossenschafts-Zentralbank)

Germany

DE

Deutsche Bank

Austria

AT

Deutsche Bank

France

FR

BNP Paribas

Belgium

BE

Rabobank

Netherlands

NL

 

If you are transferring to a local bank (i.e. located in the country you live in) you do not need to use a BIC, you can simply transfer using the IBAN number only.

As recipient you can enter: “Buckaroo Online Payment Services”.

What if this information does not solve your issue? To troubleshoot payment issues we need as much information as you can give. Please include a screenshot of the details you filled in in your online banking and provide us with a screenshot of the error message your online banking gives you. If you cannot make a screenshot, please describe the issue in detail and submit a support email through the Ask Support page.

We are sorry for the inconvenience and hope you will be able to make your bank transfer with this information, so your Fairphone order can continue! You can track the status of your bank transfer here, please note a bank transfer might take up to five working days to reach us.



 

 

Have more questions? Submit a request